RETURN, REFUND & EXCHANGE POLICY:

• *No refunds*/ Returns only exchanges under certain conditions.

• Kannavarai Tea's exchange policy is hassle-free and simple.

• You need to initiate an exchange within 1 day.

• Only incorrectly delivered items and damaged items are eligible for exchange.

• All products that need to be exchanged should be sent back to us.

• Exchange is only available for limited pin codes, and return charges will be adjusted from customer payment.

• If the customer self-ships the returns, one-side shipping costs will be charged to the customer.

• Initial shipping and COD charges (if any) are non-refundable.

• The product should be in unused condition.

• The item should be returned with its original packaging.

• Only after receiving the item, we will inspect and initiate the refund process if all policy conditions are met.

• You will receive an email with a tracking link once your exchange order has been dispatched from our warehouse.

• When free gifts/offers are associated with purchases and the customer wishes to exchange the purchase, the customer has to return the free products along with the purchased product.

• Exchange will be accepted only for products purchased on this website.

• Kannavarai Tea products bought from other stores/websites cannot be returned to us.

• Kannavarai Tea reserves the right to reject any exchange request if any of the above conditions are not met.

• Make an unboxing video and share it on our WhatsApp No 9486274888 or email us at mail@kannavarai.com for return and refund. Without an unboxing video, return/replacement or refund will not be entertained.